Chatbot and Assistant Development
We build intelligent text and voice assistants for customer support, sales and internal company operations. Unlike traditional rule-based bots, these assistants can understand context, work with corporate knowledge, communicate in natural language, interact with CRM and internal systems and transfer complex conversations to human employees.
Who this service is for
What we deliver
Context-aware assistant & corporate knowledge base
RAG-based assistants that use company documents rather than relying solely on generic model knowledge.
Business system integrations
CRM, messenger, telephony and internal platform connections allow the assistant to perform useful actions rather than only answer questions.
Safety, human handoff & analytics
Response restrictions and verification reduce hallucinations, difficult conversations are transferred to humans and dialogue analytics reveal common customer problems.
How the process works
Use-case & Conversation Design
We define user intents, allowed actions, escalation scenarios and success metrics.
Knowledge Base & AI Development
Documents are prepared and the assistant's contextual and dialogue logic is implemented.
Integrations & Safety Testing
CRM, telephony or messaging systems are connected and edge cases, permissions and response quality are tested.
Launch & Optimisation
Conversation analytics are monitored and prompts, knowledge sources and automation scenarios are continuously improved.
Technology stack
LLM & Knowledge Layer
Backend & Integrations
Data & Infrastructure
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