Effective date: August 20, 2026
This Privacy Policy explains how LLС «SOLWAY TECH» (“Solway”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit solway.tech, contact us, submit a request, or otherwise interact with our services.
We are committed to handling personal data lawfully, fairly, transparently, and securely.
1. Who We Are
Data Controller: LLС «SOLWAY TECH»
Website: solway.tech
Email: [email protected]
Registered address: Uzbekistan, Samarkand city, Shodlik MFY, Amir Temur, ko’chasi, 224-uy
For questions regarding this Privacy Policy or the processing of your personal data, you can contact us at [email protected].
2. Personal Data We Collect
Depending on how you interact with Solway, we may collect the following categories of personal data.
Information you provide directly
When you submit a contact form, request a project estimate, contact us by email, phone, WhatsApp, Telegram, or another communication channel, we may collect:
- your first and last name;
- email address;
- phone number;
- messenger contact or username;
- company name and job title, if provided;
- information about your company, project, or business needs;
- messages, files, and other information you choose to provide;
- information necessary to prepare a proposal, estimate, or contract.
Please do not submit sensitive personal data unless it is strictly necessary for your request.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address;
- browser type and version;
- device type and operating system;
- language and time zone;
- pages visited and interactions with the website;
- referring website or source;
- approximate location derived from IP address;
- cookies and similar technologies.
More information about our use of cookies is available in our Cookie Policy.
3. How We Use Personal Data
We may process personal data for the following purposes:
Responding to inquiries
We use your contact details and message content to:
- respond to your request;
- discuss your project or business requirements;
- arrange calls or meetings;
- prepare estimates, proposals, and commercial offers.
Providing services
If you become a client or business partner, we may process personal data to:
- enter into and perform contracts;
- manage projects and communications;
- provide software development, consulting, AI, outstaffing, support, or related services;
- manage payments, invoices, and business records.
Improving our website and services
We may use website usage information to:
- understand how visitors use our website;
- identify technical issues;
- improve website performance and usability;
- evaluate the effectiveness of our content and marketing.
Where required by applicable law, analytics and other non-essential technologies are used only after obtaining your consent.
Security and fraud prevention
We may process technical and account-related information to:
- protect our website, infrastructure, and communications;
- prevent fraud, abuse, spam, and unauthorized access;
- investigate security incidents;
- enforce our legal rights.
Legal and regulatory obligations
We may process personal data when necessary to comply with applicable laws, regulations, court orders, tax requirements, accounting requirements, or lawful requests from public authorities.
Business communications
Where permitted by applicable law, we may contact existing or prospective business customers regarding Solway services that may be relevant to their business.
Where consent is legally required, we will obtain it before sending marketing communications.
You may opt out of marketing communications at any time.
4. Legal Bases for Processing
Where the General Data Protection Regulation (“GDPR”), UK GDPR, or similar data protection legislation applies, we rely on one or more of the following legal bases.
Consent
When you have specifically agreed to the processing, for example for certain cookies or marketing communications.
Steps prior to entering into a contract
When you contact us about a potential project and processing your information is necessary to prepare a proposal, estimate, or agreement.
Performance of a contract
When processing is necessary to provide services under an agreement with you or your organization.
Legitimate interests
When processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms. These interests may include:
- responding to business inquiries;
- managing client and partner relationships;
- protecting our systems and website;
- improving our services;
- preventing fraud and misuse;
- maintaining business records.
Legal obligation
When processing is required to comply with applicable law.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies necessary for:
- website functionality;
- security;
- remembering user preferences;
- analytics and performance measurement.
Strictly necessary cookies may be used without consent where permitted by law.
Analytics, advertising, or other non-essential cookies will be used only where permitted by applicable law and, where required, after you have provided consent.
You can manage your preferences through our cookie settings or through your browser.
For additional information, please see our Cookie Policy.
6. How We Share Personal Data
We do not sell personal data.
We may share personal data only when necessary with trusted third parties that help us operate our business, including:
- website hosting and infrastructure providers;
- cloud service providers;
- email and communication platforms;
- CRM and project management systems;
- analytics providers;
- professional advisers, including lawyers and accountants;
- contractors or specialists involved in providing services to our clients.
Such providers are permitted to process personal data only for the purposes necessary to provide their services and are required to apply appropriate security and confidentiality measures.
We may also disclose personal data:
- where required by law;
- in response to a lawful request from a public authority;
- to protect our legal rights;
- in connection with a merger, acquisition, corporate restructuring, financing, or sale of all or part of our business.
7. Third-Party Communication Services
If you choose to contact us through third-party platforms such as WhatsApp, Telegram, or other messaging services, those services may independently process your personal data in accordance with their own privacy policies.
Solway does not control how these third-party platforms process personal data outside our own systems.
We recommend reviewing the privacy policies of any third-party service you choose to use.
8. International Data Transfers
Some of our service providers, infrastructure providers, contractors, or business partners may process personal data in countries other than the country in which you are located.
Where personal data protected by the GDPR, UK GDPR, or other applicable data protection legislation is transferred internationally, we take appropriate steps to ensure that the data receives an adequate level of protection.
Where required, these measures may include:
- adequacy decisions;
- Standard Contractual Clauses;
- contractual safeguards;
- other legally recognized transfer mechanisms.
9. How Long We Keep Personal Data
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
In general:
- inquiries and project requests may be retained for up to 24 months after the last meaningful interaction;
- client and contractual records may be retained for the duration of the business relationship and afterwards for the period required by applicable accounting, tax, contractual, or legal requirements;
- technical and security logs are retained only for the period reasonably necessary for security, diagnostics, and fraud prevention;
- data processed on the basis of consent may be retained until consent is withdrawn or the processing purpose no longer applies.
We may retain certain information for longer where required by law or where necessary to establish, exercise, or defend legal claims.
After the applicable retention period expires, personal data will be deleted, anonymized, or securely archived where required by law.
10. Data Security
We use appropriate technical and organizational measures designed to protect personal data against:
- unauthorized access;
- accidental loss;
- alteration;
- disclosure;
- destruction;
- misuse.
Such measures may include access controls, authentication mechanisms, secure infrastructure, encryption where appropriate, backups, monitoring, and internal access restrictions.
However, no method of transmission or electronic storage can guarantee absolute security.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- request access to personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain types of processing;
- receive certain personal data in a structured, commonly used, machine-readable format;
- withdraw consent at any time where processing is based on consent;
- object to direct marketing at any time;
- lodge a complaint with a competent data protection authority.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, contact us at [email protected].
We may need to verify your identity before responding to certain requests.
12. Automated Decision-Making
Solway does not currently use personal data collected through this website to make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.
If this changes, we will update this Privacy Policy and provide any additional information required by applicable law.
13. Children’s Privacy
Our website and services are intended for businesses and professional users and are not directed at children.
We do not knowingly collect personal data from children through the website.
If you believe that a child has provided personal data to us, please contact us so that we can review and, where appropriate, delete the information.
14. External Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal data.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our services;
- changes to how we process personal data;
- changes to technologies used on our website;
- changes in legal or regulatory requirements.
The latest version will always be published on this page with the updated effective date.
Where required by law, we will provide additional notice of material changes.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal data is handled, please contact:
LLС «SOLWAY TECH»
Email: [email protected]
Website: solway.tech
Registered address: Uzbekistan, Samarkand city, Shodlik MFY, Amir Temur, ko’chasi, 224-uy
If applicable data protection law gives you the right to lodge a complaint with a supervisory authority, you may also contact the competent data protection authority in your country of residence, workplace, or the place where you believe a violation occurred.